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Student Services

The Student Support Specialists are your “touch points” as our students; showing an interest in your satisfactory progress, your well-being, and your success. With you, they will review your attendance and grades, and they will work to establish action plans regarding additional help that you might need.

They provide you with information on lesson and kit shipments and relevant changes to your student record. They can help with virtually any administrative questions and concerns you may have as well.

Student Support Specialists respond to your needs and send you to the right administrator and/or faculty depending on the issue. They will also act as an interface or liaison, if you so desire, with any personnel from the school. Their entire focus will be to make your experience enjoyable and provide all of the necessary tools to enable you to graduate.

We strongly believe and it is our firm commitment to provide the highest levels of support to our students and graduates throughout their experiences with us.

Student Services ensures students receive the necessary educational support materials and systems, including: student registration; easy access to the online course-ware and faculty; student satisfactory progress and academic support; ongoing encouragement and focus; and cohesive match between the school and the needs of the student.

Frequently Asked Questions (FAQ)

Q: When do I get to take my national certification exams?

You can take your first exam after you have successfully completed your 5th term. We will send you an email letting you know that you are eligible to sit for the exam with instructions explaining how to register for that exam.

Q: What class will I be taking next term?

If you go to http://lms.ptitraining.edu/mod/resource/view.php?id=2 On the bottom of the page you will see a flow chart. The blue blocks indicate the class you will be taking for that term. For example the first blocks are Computer & Office Applications and Keyboarding I. You just progress through the blocks until you get to the end.

Q: My internet is down. How can I go to class?

You can take your lap top to any free Wi-Fi spot and connect there. Many fast food restaurants now offer free Wi-Fi. If you can’t find a spot, we can do a search for one in your area. If there is not free Wi-Fi in your area, you can log into class by simply typing in our web address, http://lms.ptitraining.edu/ on any computer at your local library or a friend’s house.

Q: How many assignments are due each week?

Each week, you will complete three graded assignments in every class, worth 100 points each. One assignment is the Case Study, where you write an essay responding to specific questions. Another part of your grade is participating in the Discussion Forum. The first part of this assignment asks you to write a detailed response to the weekly topic. The second part of the assignment involves interacting with other students and carrying on a meaningful conversation about the weekly topic. It’s an opportunity to share what you’ve learned, expand your knowledge and interact with your peers. The third part of your weekly grade is a quiz on the weekly material; it is open-note and is not timed.

Q: When will I receive my books for the next class?

Books are shipped about a week before your next classes begin.

Q: How many times can I retake a class?

Students are given one opportunity to successfully repeat a class. They must earn a 60% or above to progress in the program.

Q: Are the certification exams open book?

The actual certification exam is NOT open book. However, the exams you take as part of your course work prior to taking the certification exam are open book. We find the best way to learn the material is using open book exams. The theory is you learn the correct answer instead of guessing the wrong one.

Q: When I get a job as a Medical Billing and Coding Specialist, will I be expected to remember all the codes?

Most doctors’ offices only use about a dozen codes because of their expertise. Most have cheat sheets to be sure that the proper code that has worked for them in the past is used again.

Q: What is a passing grade?

Any grade of 60 points or greater is a passing grade.

Q: Who do I contact if my address changes?

Any change of address, e-mail or phone number should be directed to your Student Support Specialist via e-mail, postal service or by telephone. You will not be able to update all information by only changing it in your edit profile tab in LMS.

Q: Where can I find my Chat Room schedule?

Chat room information is posted by instructor on your Class Page. The day and time of your session can be found on the Calendar, Latest News and in the Upcoming Events section.

Q: My computer isn’t working, what now?

Take a deep breath, Tech support is here to help. If your computer is acting up or programs are not working the way they should call or email Tech support. Their number is (877) 596-8723. Or, you may email them at support@ptitraining.edu.

Q: Who do I call if I have Financial Aid questions?

We will gladly transfer you the Financial Aid department or you can call them directly at (877) 841-5060 ext. 515

Q: Why did I get this grade on my assignment?

That is a great question for your instructor. If you are unhappy with a grade or a question feel free to call or email your instructor. Instructors at Performance Training Institute will get back to students within 24 hours.

Q: I don’t feel like going to school this week, can I take a leave?

NO! Students can only take a leave under certain circumstances, and no, “Not feeling like going to school” is not one of them. If you are experiencing serious issues and want to discuss the possibility of going on a leave contact your Student Support Advisor, or (877) 841-5060 option # 3.

Q: Where would I go to take certification exams?

You will receive an e-mail when you complete the class with a study guide and information on how to sign up for the exam. At that time they will tell you where the closest testing center is.

Q: When will I receive my certificate?

Once the grades are updated and you have completed your exit interviews with the business office and career services.

Q: Did I call the right person on my textbook issue / class problem / schedule question / attendance concern / etc.?

Yes. Anytime you have any issue that will affect you in school, Student Services is the place to go for assistance. We are always pleased to help!

If you have questions not answered on this page, please call or email us.